At MyPoppinFundraiser, we want you to feel confident in every purchase. Our refund policy is designed to be fair and transparent, ensuring that your satisfaction is our priority. Refund Eligibility We offer refunds for most items purchased within thirty days of the original transaction date. To be eligible for a refund, items must be in their original condition, unused, and in the original packaging. Digital products and customized items are generally non-refundable unless they arrive damaged or defective.
Fundraising merchandise that has been personalized or printed to your specifications cannot be returned for a refund, though we will work with you if there are quality issues. How to Request a Refund To initiate a refund, please contact our customer service team with your order number and a brief explanation of why you wish to return the item. We accept refund requests via email or through your account dashboard. Once we receive your request, we will review it and provide you with return shipping instructions if your request is approved.
Please note that refund requests must be submitted within the thirty-day window from your purchase date. Return Shipping For approved refunds, we will provide you with a prepaid return shipping label. Simply pack the item securely and drop it off at any authorized shipping location. Once we receive and inspect your returned item, we will process your refund within five to seven business days. Return shipping times may vary depending on your location and the shipping method used. Refund Processing Refunds are issued to your original payment method.
If you paid by credit card, the refund will appear on your statement within one to two billing cycles, depending on your financial institution. For other payment methods, processing times may vary. We do not charge restocking fees for standard returns, though items showing signs of wear or damage may be ineligible for a full refund. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work quickly to resolve the issue by sending a replacement or issuing a full refund at no cost to you.
Damaged items do not need to be returned in most cases, though we may request photos for documentation purposes. Fundraising Orders For bulk fundraising orders, refund policies may differ slightly. We understand that fundraising campaigns have specific timelines and goals. If you have questions about refunds for large orders, please reach out to our team directly, and we will discuss options that work for your organization.
Exchanges If you would prefer an exchange instead of a refund, we are happy to help. Simply let us know what item you would like to exchange it for, and we will arrange the swap. Exchanges are processed quickly to minimize disruption to your fundraising efforts. Non-Refundable Items Certain items cannot be refunded, including clearance merchandise marked as final sale, items purchased more than thirty days ago, and products that show significant signs of use. Digital downloads and instant delivery items are also non-refundable once accessed.
Contact Us If you have questions about our refund policy or need assistance with a return, our customer service team is here to help. Reach out through our website contact form, email, or phone during business hours. We are committed to resolving any concerns you may have and ensuring a smooth experience. Your satisfaction matters to us, and we stand behind the quality of our products. Thank you for choosing MyPoppinFundraiser for your fundraising needs.
